Poor Customer Service
Jan 11, 2008 Daily Blurbs, Stuff
My computer has been acting up since October of last year. The main problem is my internet connection. I thought that it was because of PLDT myDSL’s lousy service, but I later found out that it is because of my built-in NIC.
The built-in NIC slows down my connection tremendously. I wait for forever for a page to load. I mean, think Google.com loading forever! That is not an exaggeration. We called the computer store where we got the new motherboard from and told them the problems we were having. We took the computer to their store to have it checked, and voila!, the NIC is miraculously working fine! Until, we got back home to test it with our own broadband connection. Same problem occurred, it wasn’t even solved. So, I thought that maybe it IS PLDT myDSL that’s causing all the trouble, so I called them again, and got no concrete result.
So, as another solution, I bought a new Ethernet cable, which actually solved the problem, temporarily. One day, the built-in NIC just stopped lighting up. We called the computer store again and told them that the same thing happened. What puzzles me is that when I use Ryan’s laptop, the connection is fine, but when I put it back to our system, the connection doesn’t even make a blip. Logically thinking, you would assume that the problem is with the motherboard because the connection works fine with another computer, plus, I bought a new NIC, and the connection is OK when it miraculously lights up. Yes, the NIC doesn’t even work all the time because the blinking lights don’t even blink all the time, and where is the NIC connected to? THE MOTHERBOARD!
Tags: Argh, Daily Blurbs, pldt mydsl
Lousy Broadband Connection
Nov 28, 2007 Daily Blurbs
For PLDT myDSL subscribers:
Has anyone noticed a sudden drop of speed the past few days? I know it’s not my computer. I just reformatted my machine and I definitely do not have a virus or any spyware. According to their lousy speedtest, my download speed is up to 99.65 kbps, I have to reiterate the up to in the test result because that means it could be much lower than that. You never know what’s up with them. Every time I call their “technical support” I always encounter an incompetent agent. I know for a fact that I am not talking to a technical person because I find myself stuck on hold because the agent doesn’t understand some of the terms that I use when I call.
I hope they establish a better support for their subscribers. Last month, I had to call them almost everyday because I lost my connection. The call agent would tell me that they will expedite my issue and that I should expect a call back, but, when did I get the call back? After two weeks! I got my connection back after 24 hours, and I got a call back after two weeks? Why did they call?
Agent: Good afternoon, ma’am. How is your connection through PLDT myDSL?
Me: It’s fine.
Agent: Is there anything else I can do for you today?
Me: You didn’t do anything for me today, or on the days that I called. No, thanks.
Awkward silence.
Agent: Uhm.
Click.
The agent hung up on me. Wow, world class service! I wonder when I will get to speak with a competent agent who knows more than I do. I just hope this connection becomes better, or I’ll switch come March, when this subscription ends. Pfft.
Tags: Argh, pldt mydsl
